The following are a few of our most frequently asked questions:
How do you select diamonds for your clients?
We only show our clients quality stones from top-rated diamond cutters and trusted sources. Our Graduate Gemologist carefully evaluates every diamond to ensure it meets our standards before we recommend it to a client.
Prior to your appointment, we’ll ask a few simple questions:
- Do you have a budget you would like to stick to?
- What size stone are you looking for?
- What shape stone do you prefer?
- Are you interested in natural or lab-grown diamonds?
This lets us prepare a carefully selected range of diamonds for you to see and compare in person. Our goal is to help you find a stone that is beautiful, high quality, and right for your budget.
Don’t just take our word for it. Read what our clients have to say on Yelp or Google.
Do you offer both natural and lab-grown diamonds?
Yes. M. Martin & Co. offers both natural and lab-grown diamonds. We’ll help you compare options based on your preferences, priorities and budget so you can choose the diamond that’s right for you.
We specialize in diamonds and do not currently offer moissanite. If you’re looking for an alternative to a natural diamond, we’d be happy to show you lab-grown diamond options in a range of sizes and price points.
Can you use stones from old or family jewelry to create something new?
Absolutely. We love helping clients give meaningful jewelry a new life. If you have a diamond or gemstone from a family heirloom or a piece you no longer wear, bring it in and we’ll take a look. In many cases, we can use the stone to create a new piece that fits your style while keeping its sentimental meaning.
Do you create custom engagement rings?
Yes. Custom jewelry is one of our specialties. We can work with you to create an engagement ring based on your preferred diamond, metal, setting style and design details.
Whether you know exactly what you want or need help developing your idea, we’ll guide you through the process.
Can you recreate a ring I’ve seen online?
Yes. If you’ve found a ring you love, send us a photo or bring it to your appointment. We can discuss recreating the design or customizing elements such as the diamond, metal, setting or other details to make the ring right for you.
What metals do you work with?
We create rings in 14K and 18K white, yellow and rose gold, as well as platinum. We do not make rings in sterling silver or alternative metals such as tungsten.
For engagement rings, wedding bands and other fine jewelry designed for everyday wear, we prefer precious metals that offer the quality, durability and workability needed to create a piece that can be properly maintained, repaired and resized over time.
We are happy to help you compare gold and platinum options and choose the metal that works best for your style, lifestyle and budget.
What documentation comes with my diamond?
Diamonds and important colored gemstones will typically include an independent grading report from a respected gemological laboratory, such as GIA. We carefully review each stone ourselves rather than relying solely on the grading report. If a diamond doesn’t meet our standards for quality, beauty and value, we won’t recommend it, regardless of the grade on the certificate.
We’ll review the grading information with you and provide the applicable documentation with your purchase.
Do you provide an appraisal?
Yes. We provide an appraisal with your jewelry purchase that can be submitted to your insurance company for coverage.
Do you work with insurance companies for jewelry replacements?
Yes. We work with insurance companies on jewelry replacement claims. We review the specifications of the lost or damaged piece to make sure you’re being fairly compensated for your loss. If needed, we can also work directly with your insurance company to help negotiate an appropriate settlement.
Do I need an appointment?
Yes. We meet with clients by appointment so we can take the time to understand what you’re looking for and give you our full attention. Scheduling ahead also gives us time to prepare diamond and jewelry options for you to see during your visit.
