The following are a few of our most frequently asked questions:
From what sources do you get your diamonds?
Although we deal with over a hundred diamond cutters, our finest stones come from just a handful of our top cutters. The rest of the cutters we do business with are used to provide lower quality diamonds that we sell to other stores, dealers, or to internet companies. Every diamond cutter we deal with has a Kimberly Process Certificate to assure you that no diamond we sell comes from any “conflict” area of the world.
How many diamonds do you look through before you buy one?
It depends on the cutter. Our finest cutters are, of course, the ones from whom we will have the best chance of finding beautiful stones we wish to purchase. Having developed relationships with these cutters over the years, they know that we have very high standards, and that only their best will meet our specifications. With other cutters, we may look through a hundred stones before finding just one. Sometimes we look through hundreds of stones and find none that we wish to purchase.
What kind of documentation do you provide?
Diamonds (and important colored gems) will have a certificate from the GIA laboratory. We double check each certificate for accuracy, and reject many stones because we do not think the grade is correct or that the certificate is accurate. We also furnish an appraisal on the completion of each piece of jewelry. This appraisal will be accepted by any insurance company.
What about insurance replacements?
We work with all major insurance companies for replacement needs. We analyze the specifications of the jewelry item to be replaced to ascertain that the customer is being adequately compensated for any loss he or she has incurred. If necessary, we will negotiate a proper settlement on behalf of the customer.