The following are a few of our most frequently asked questions:
How do you determine which diamonds to present to a client?
We only show our clients quality stones from top-rated diamond cutters. All of our diamonds come from non-conflict areas of the world and are vetted through the GIA laboratory by a Graduate Gemologist.
Prior to the client’s appointment, we ask a few simple questions:
- Do you have a budget you would like to stick to?
- What size stone are you looking for?
- What shape stone do you prefer?
- Do you want natural or lab-grown diamonds?
What kind of documentation do you provide?
Diamonds (and important colored gems) will have a certificate from the GIA laboratory. We double-check each certificate for accuracy and reject many stones because we do not think the grade is correct or that the certificate is accurate. We also furnish an appraisal on the completion of each piece of jewelry. Any insurance company will accept this appraisal.
What about insurance replacements?
We work with all major insurance companies for replacement needs. We analyze the specifications of the jewelry item to be replaced to ascertain that the customer is being adequately compensated for any loss he or she has incurred. If necessary, we will negotiate a proper settlement on behalf of the customer.